If any product does not meet your expectations, send it back to us for exchange or refund. Returns/exchanges are accepted within 15 days from the date of receipt. They must be in pristine condition and accompanied by the packing slip and an RA# (Return Authorization Number) given by Shearling Factory.
All returns will be credited to your credit card account upon processing of the returned item(s) and your credit should appear on your next statement. Please allow 5-7 business days for receipt and processing of your return. Please note, however, a $14.95 return shipping fee will be deducted from your refund on orders from $75 and above. Unless it is our fault, in which case there will be no deductions.
Exchanges are free of additional shipping charges. Simply email firstname.lastname@example.org to obtain an RA# (Return/Exchange Authorization) number. We will then email you a prepaid return shipping label. Upon receiving your return we will ship you the replacement/exchanged item. Please allow 5-7 business days for receipt and processing of your exchange. If an item exchange is due to a mistake on the part of Shearlingfactory.com or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery.
Shipping charges are not refundable.
We do not accept the return of customized products. (Customized sizes)